Regular technical support at STHIX is provided on an office hours basis from 09:00 to 17:00 CET/CEST, Monday through Friday. The normal communications channel for technical support is email to firstname.lastname@example.org. STHIX aims for 4 hour turnaround on all email support requests. STHIX operations staff are also available by telephone on +46 (0) 8-1215 4470.
Emergency 24x7x365 Support
An 24-hour support hotline is available on +46 (0) 8-1215 4470 (press 2) for emergency calls which fall outside normal office hours. This support facility is intended for emergencies only such as STHIX critical system failures causing loss of service to members. If there is no immediate answer from this phone, please email email@example.com and it will be attended to immediately.